As an IT SUPPORT ENGINEER, you’ll support our users on-site in Basel and assist in setting up, maintaining, and dismantling the IT infrastructure at our international congresses across Switzerland and Europe – helping to ensure smooth and successful events for scientific exchange.
Your Responsibilities
- Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Entra ID)
- Maintain and optimize our Hyper-V and Windows Server infrastructure
- Provide IT support across all levels (1st to 3rd line)
- Drive automation and AI-enabled workflows to improve efficiency and user experience
- Contribute to business process optimization by applying AI and digital solutions
- Deliver hands-on IT support at congresses and events across Switzerland and Europe
Your Profile
- Completed IT education or degree, with relevant experience in IT support
- Solid knowledge of Microsoft 365, Windows Server, and Hyper-V
- Hands-on experience with Veeam, O365 automation, and business process optimization
- Strong interest in applying AI tools (e.g. for automation and workflow optimization)
- Initial project management experience with a structured, solution-oriented mindset
- Willingness to travel occasionally to support events on-site (approx. 10%)
- Independent, reliable, and service-oriented working style
- Fluent in English (spoken and written); German is an advantage
What you will find at Congrex
- A meaningful mission – join a company that connects and empowers the global scientific community
- A people-centered culture – we foster trust, teamwork, and mutual support
- A flexible hybrid work model that supports your professional and personal life
- 25 days annual leave plus 2 additional company days, team events, fully covered accident and sickness insurance, and on-site massage offers
- A strong commitment to your professional growth through targeted training and development opportunities
If you are passionate about making life easier for the doctors who make our healthier, we’d love to hear from you.
We look forward to receiving your application including CV, motivational letter or video with your salary expectations by email to HR, Ruxandra Dähler, job2025-005@congrex.com.
