Association leadership is facing a period of change. Change is a constant in life, and yet, adapting to it is a major challenge for organisations and individuals alike. In that respect, many associations are still notoriously slow to respond to change. This is partly due to their bureaucratic structure and leadership style. Although this structure […]

Times of crisis test how well community managers know their communities. This blog explains how crisis communication provides a vital opportunity to teach, to learn and to practise the art of deep listening. Communication during a crisis: the crisis communication plan revisited Let us ask you a question: how is your internal crisis response team […]