on on on

ERS 2018

This year, for the first time we supported the European Respiratory Society (ERS) in the registration of participants. Their international congress took place in Paris, France in September 2018 and attracted more than twenty-thousand participants.

The Challenge

Taking Participant Satisfaction to the Next Level: Participant satisfaction is vital for a major international congress such as the ERS. Participants travel from all over the globe, often arriving jet-lagged in a strange city, and in a country where they might not speak the language. They may have packed days before and be overwhelmed by the choice of sessions, presentations, and the countless networking opportunities to meet new people working in the same field. Our goal and challenge at the same time was to provide a warm welcome and to make attendees feel comfortable at the congress.

How Congrex mastered it

World-class hospitality, an efficient registration process and our multilingual staff helped to welcome over twenty-thousand leaders in the field of lung health from all over the world and give them a memorable experience. Paris, one of the most popular tourist destinations in the world, probably helped too!

Plenty of self-print stations allowed a quick and easy check-in and badge print. New registration counters helped participants who may have arrived after registering last-minute, and fully staffed counters were able to assist delegates with all sorts of questions. Regular staff training in areas like non-verbal communication, how to deal with difficult people and situations, along with some extra language courses enabled our staff to help participants individually, personally, and always with a smile.

 

What our Clients say

Our Services

Registration Services Congrex

Registration Services

Characteristics

ERS - European Respiratory Society

ERS – European Respiratory Society

The European Respiratory Society, or ERS, is a non-profit organization with offices in Lausanne, Brussels and Sheffield.

City: Paris

Country: France

More references in Paris

ILC 2018

ILC 2018

Would you like to find out more?

Contact us and we will tell you about our congresses and the challenges we had to master.

Phone: +41 61 686 77 77
E-Mail: info@congrex.com

Related News & Industry information.

innovative conference sponsorship cover image showing sponsors welcome

Boosting Conference ROI with Innovative Sponsorship Opportunities

Conference sponsorship plays a critical role in the success of events. Not only can it ensure the financial viability of…

How To Use AI In Conference Management

How To Use AI In Conference Management

The Role of AI in Conference Management The event industry has quickly jumped on the digital transformation bandwagon, adopting technological…

title digital marketing for associations

The Essential Guide to Digital Marketing for Associations

Digital marketing can help associations grow their member base and generate higher revenues. However, keeping up with the tools and…

Diverse group of professionals at an inclusive conference.

The Event Planning Guide to Inclusive and Accessible Conferences

Diversity and inclusion have a prominent place in today’s global social agenda. In professional settings, the conversation is centred around…

Congrex Switzerland

Pin It on Pinterest