on on on

ERS 2018

This year, for the first time we supported the European Respiratory Society (ERS) in the registration of participants. Their international congress took place in Paris, France in September 2018 and attracted more than twenty-thousand participants.

The Challenge

Taking Participant Satisfaction to the Next Level: Participant satisfaction is vital for a major international congress such as the ERS. Participants travel from all over the globe, often arriving jet-lagged in a strange city, and in a country where they might not speak the language. They may have packed days before and be overwhelmed by the choice of sessions, presentations, and the countless networking opportunities to meet new people working in the same field. Our goal and challenge at the same time was to provide a warm welcome and to make attendees feel comfortable at the congress.

How Congrex mastered it

World-class hospitality, an efficient registration process and our multilingual staff helped to welcome over twenty-thousand leaders in the field of lung health from all over the world and give them a memorable experience. Paris, one of the most popular tourist destinations in the world, probably helped too!

Plenty of self-print stations allowed a quick and easy check-in and badge print. New registration counters helped participants who may have arrived after registering last-minute, and fully staffed counters were able to assist delegates with all sorts of questions. Regular staff training in areas like non-verbal communication, how to deal with difficult people and situations, along with some extra language courses enabled our staff to help participants individually, personally, and always with a smile.

 

What our Clients say

Our Services

Registration Services Congrex

Registration Services

Characteristics

ERS - European Respiratory Society

ERS – European Respiratory Society

The European Respiratory Society, or ERS, is a non-profit organization with offices in Lausanne, Brussels and Sheffield.

City: Paris

Country: France

More references in Paris

ILC 2018

ILC 2018

Would you like to find out more?

Contact us and we will tell you about our congresses and the challenges we had to master.

Phone: +41 61 686 77 77
E-Mail: info@congrex.com

Related News & Industry information.

Six Strategies for Mastering Omnichannel Engagement Within Your Association

Six Strategies for Mastering Omnichannel Engagement Within Your Association

In the face of declining membership levels since 2020, it’s evident that modernizing engagement strategies is not just beneficial but…

Evolving Strategies for Enhancing Membership Engagement and Growth in 2024 Title showing engaged medics applauding

Evolving Strategies for Enhancing Membership Engagement and Growth in 2024

As we step into 2024, associations are navigating a rapidly evolving landscape. The strategies that worked for membership acquisition and…

Event Technologies to Achieve a Captivating Attendee Experience title image showing engaged attendees clapping hands

Improving the Attendee Experience with Event Technology

5 Event Technologies to Achieve a Captivating Attendee Experience Despite the many changes in the meeting industry, the attendee experience…

How Unconscious Bias Can Impact Inclusivity In An Association

How Unconscious Bias Can Impact Inclusivity In An Association

Inclusivity is vital in any organisation, particularly in medical associations where professionals of all experience levels, genders, and ethnic backgrounds…

Congrex Switzerland

Pin It on Pinterest